Very long consultations can slow down the understanding of the problem. The support staff will need more time to identify relevant information in the message. Remember that our desire is to respond appropriately and as soon as possible, so try to be brief and concise. The use of the EMC integrators comes perfect now.
A smile always helps
Like everything in life, a negative approach does not help solve the problem. Remember that on the other side there is a person who tries to do his best to help you, so being kind and friendly always ensures that communication is more pleasant and fluid, which leads to a quick and effective resolution.
Sometimes we forget that from the technical service you can measure key KPIs to know the status of customer satisfaction with the company itself. For this reason, it is a service that we must take care of and …